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Tried to shut down but phone never shut down and is stuck on the red verizon screen

EODRGL
Miembro

Tried to shud down and restart.  never shut down and is now stuck a the red verizon screen.  Start button takes you back to cancel/restart screen but nothing works except to hold shutdown button which goes back to the red screen.

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Re: Tried to shut down but phone never shut down and is stuck on the red verizon screen

Community Manager
Community Manager

EODRGL,

We always want you to have a device that is working properly. Have you tried to an alternate reset? Here is a link with the steps. http://spr.ly/65868sa1p

DerekR_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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