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Storm 9530 Phone Pad Issues

Miembro

I have a Storm 9530 and out of the blue the phone dial pad stopped working.  When I select the dial pad from the phone homescreen, the numbers are there but do not respond when I push one.  Another quark, when I access voicemail, the number pad is different.  It has an asterik, the numeral 5 and the numeral 1 and a 0.   I cannot delete any messages and now my mailbox is full.  I have been to the Verizon store where I purchases my phone twice and am on my third phone.  Anyone have a similar issue and know the fix?

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Re: Storm 9530 Phone Pad Issues

Sr. Member

ct3stormuser wrote:

I have a Storm 9530 and out of the blue the phone dial pad stopped working.  When I select the dial pad from the phone homescreen, the numbers are there but do not respond when I push one.  Another quark, when I access voicemail, the number pad is different.  It has an asterik, the numeral 5 and the numeral 1 and a 0.   I cannot delete any messages and now my mailbox is full.  I have been to the Verizon store where I purchases my phone twice and am on my third phone.  Anyone have a similar issue and know the fix?


Try the following, open phone push center at top of dial pad and a list of calls received and made will be there. Look at lower left and there you will see a Red X. Push the red X until all calls are gone. now pull your battery wait 30 sec and replace. then push red phone button until the timer shows in the window. It is rebooting it may take upwards of 2 to 3 minutes. Once it has completely re started try phone again. Report back and let us know what happened. If it was successful mark this solved and please give me a Kudo. 

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Re: Storm 9530 Phone Pad Issues

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Also you can push the Internet Globe then push menu, then options,then scroll down to Cache Operations push it and push all the Clear Buttons in the window. I would also tell you to get the free You Mail Visual Voice mail. It puts all your missed calls in your email window and also gives you the option of listening to your message right on your phone thru the Media Icon. I have actually two, the other one is You Mail for Blackberry. Try the BB App world and click on free apps. It should be listed in there.

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Re: Storm 9530 Phone Pad Issues

Miembro

Thanks for the suggestions, but neither worked.  I guess I'll be on the phone with tech support all night.

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Re: Storm 9530 Phone Pad Issues

Miembro

I wonder if this is solved in any of the updates?  I'd hook it up to the computer and use the BB Desktop Manager to do a backup and check for application updates, see if there's any OS updates from VZW.

 

Otherwise, I'd just wipe the OS off the thing and re-install, just to take care of any glitches that may have corrupted something.

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