You never learned to "backup" the Storm, and no one in the store knows about the Storm? Did you buy the Storm from one of "authorized dealers?" The Storm suppose to have come with a CD with Blackberry Desktop Manager program, and in it the program, the option to "backup and restore" your Storm in case "something" happens.
It's nice to know that I wasn't the only one having problems with this **bleep** update
, I have gotten to the point that my Storm is usable, but it's still missing a lot of apps I originally had, not to mention the only way of possibly getting them back without just waiting and randomly finding the downloader on my main menu again
I have also just found out they locked down the charge source compatibility (using other sources to charge other than the approved wall/car charger), that was one feature I really liked about the blackberry over the MotoRAZR I had before it, I had to use an approved charger with my RAZR, meaning I would have problems charging it over the USB port on my Wii or cable DVR, since I got the blackberry, I have charged it on my Wii most of the time, and ever since I have gotten the message saying my Wii (USB power source) could no longer charge it (it said that there was insufficient power or something), I was very unhappy, it still seems to charge, but it takes a while before it notices it can charge over the USB connection, taking that much longer to charge it
I have had problems with my previous firmware and find the update to be reliable so far to say the least (at least on my blackberry), but the reliability wasn't worth the unreliable and potentially damaging update process, and missing apps I may never get back
Comon Verizon, check the reliability of the updates before releasing them, this is enough to make me switch to AT&T just for the iPhone, at least I know I can trust Apple