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Problems with Win 7 and VZ Access Manger
franchise1225
Newbie
‎03-21-2011 01:40 PM

Hi,

 

I just got a BlackBerry 9330 Curve and downloaded the correct VZAccess Manager software for Windows 7.  When I try to tether the phone as a modem, Access Manager identifies it as a BlackBerry 8530 instead of a 9330 and won't connect to it.  I never had this problem with the previous version of Access Manager when using my old 8330 Curve.

 

Anyone else having this problem?  Any suggestions?

 

Thanks in advance.

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Re: Problems with Win 7 and VZ Access Manger
JohnB_VZW
Verizon Employee
‎03-25-2011 03:34 PM

Please remove and install the VZ Access Manager software. If you are still having issues and it is not recognizing your device, please contact us at your convenience at 800-922-0204. We are available seven days a week 6AM to 11PM CST. Have your device and laptop available so we can troubleshoot.

 

Thanks

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Re: Problems with Win 7 and VZ Access Manger
leeford54
Enthusiast - Level 3
‎03-21-2011 03:07 PM

Might try uninstalling and reinstalling. I'm not aware of any issues with Win 7

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Re: Problems with Win 7 and VZ Access Manger
JohnB_VZW
Verizon Employee
‎03-25-2011 03:34 PM

Please remove and install the VZ Access Manager software. If you are still having issues and it is not recognizing your device, please contact us at your convenience at 800-922-0204. We are available seven days a week 6AM to 11PM CST. Have your device and laptop available so we can troubleshoot.

 

Thanks

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