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How do I stop my browser from crashing when I access Facebook?

YANKEEANGEL38
Miembro

Looking for any help or suggestion to solve this problem.  ¡Gracias!

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Re: How do I stop my browser from crashing when I access Facebook?

SuzyQ
Líder Sénior

Try using the Facebook app vs the browser?  Are you using m.facebook.com or the full version at facebook.com?  What browser?

Suggestions - use a different browser, use the app vs the browser, and try both facebook.com and m.facebook.com.  Post back with results and we can further troubleshoot, or mark this as solved.

Do other sites cause the browser to crash, or only Facebook?

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Re: How do I stop my browser from crashing when I access Facebook?

YANKEEANGEL38
Miembro

On my phone I am using the browser that is built-in by Blackberry. Este

morning I clicked on my app, which defaults to m.facebook.com and then also

opened a blank web page to type facebook.com. Both seemed to work this

morning. I anticipate having some issues again soon (just because it seems

to happen on and off lately), so I might possibly need some other

suggestions. Thank you!

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Re: How do I stop my browser from crashing when I access Facebook?

Community Manager
Community Manager

YANKEEANGEL38, we want to keep you connected on social media. Are you connected to Wi-Fi on your device when you have this issue? Are you able to browse the internet with no issues?



LasinaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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