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Blackberry Storm; Dial 411, get an error msg, instead of information.

Miembro

HELP ! For the last couple of months, ever since i preformed a back up, restore and software updates on my Storm, when i dial 411, i hear, instead of city and state, your feature update can not be completed, if you feel you have reached this recording in error please dial your # again, 12 switch to(2) -45 ? Not sure if its to or 2.  Some non sense like that. Did a security swipe, after spending several hrs on the phone with a rep. and it went back to working, for a min. Now im right back where i started from ! Has anyone else had this problem ?

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Re: Blackberry Storm; Dial 411, get an error msg, instead of information.

Novice

You need to call Customer Service they need to check various items to see what might be causing this block.  It could in fact be a block...

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Re: Blackberry Storm; Dial 411, get an error msg, instead of information.

Novice

You could dial 1800-Goog411 instead. 

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Re: Blackberry Storm; Dial 411, get an error msg, instead of information.

Miembro

Try this 

 

Hit the Green phone button - then hit the menu key and select options -> Fine the General Options --> change the Restrict My Identity to Never and then save it.

 

Try this, I was able to reproduce this on Verizon network using BlackBerry. 

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