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If I may ask, do you have any other "third party" applications installed on your Tour? What is the current OS on your phone?
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Alynne,
I am going to do some research today and find an answer for you. Hopefully we will figure out the problem and come to a good resolution. I'll let you know soon...
Doc
Ps: You are not on the Blackberry Enterprise System, are you? If so, there might be some corporate firewall causing problems...let me know.
Doc
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Alynne84,
Tell me a couple of things about your device. I understand you have the Verizon 9630 Tour? What is the version of your operating system (OS)? Look at Options>About and see there. It should read:
BlackBerry 9630
smartphone (3G, CDMA)
v4.7.1.61 (Bundle xxxx...) and so forth. This line is your OS.
Also, is your device currently associated with a company, ie: are you on a corporate Blackberry Enterprise Service (BES) or just on a regular individual plan, the (BIS)?
If you could let me know the answers to those questions, it will help me narrow down the search for your problem.
Thanks,
Doc
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Sorry it has taken me so long to respond. I have been really busy last few days. I upgraded my OS just yesterday and Backup Assistant started working! I 'm so sorry you had to waste time researching, I do appreciate everyone's help.
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alynne84 wrote:Sorry it has taken me so long to respond. I have been really busy last few days. I upgraded my OS just yesterday and Backup Assistant started working! I 'm so sorry you had to waste time researching, I do appreciate everyone's help.
Hey,
Thank you for updating me. Now we know there is a fix, thanks to you. The Backup Assistant is pretty cool and can really be helpful, especially if you ever lose your contacts while updating your OS. Take care.
Doc
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Did BU Assistant ask you to set a schedule for backing up?
On my older LG phone, I had a choice of backing up morning, afternoon, night. I don't see a choice either on the BB or online at the BU assistant web site. Nor do I see a notation on when the last successful backup was, also known from my LG.
My husband has over 400 contacts (business and personal) and needs a reliable backup assist so knowing the details of when is important.
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Open Backup Assistant, press your menu button; the option to set a schedule should show up there.
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When I open BU Asst, it gives me the choice to "setup." Then shows "next." If I click next, it asks for my pin to restore data. Not to do a backup or set a schedule.
If I press the menu key it says next, close, switch application.
I wonder if I need to remove and reinstall?
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We have 2 new phones and BU Asst installed correctly on the other one, which I never bothered to check, but not mine. I deleted and redownloaded and reinstalled and got the correct menus everyone is talking about
Thanks everyone for being here to answer questions even when the answeris a bad installation..
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