cancelar
Mostrar resultados para
Busca en su lugar
Quieres decir:
Highlighted

BB Tour 9630 v5.0.0.732 re-boot issues

maridlt
Miembro

For the past several weeks my Tour re-boots automaticaly especially after opening SMS tx or Email msgs. Yesterday it did this 3 times in a matter of 15 minutes. It will do it about 3-4 times per day. The screen goes black, the hour glass appears, the indicator light goes red for about 20 seconds,  the Blackberry name/logo appears on black screen and a status bar appears which then takes about 3-4 minutes to complete, then my home screen comes back and it runs a "Verifying Security Software" process which only takes about 15 seconds. Sometimes when I send an em msg or txt msg I will get a sent confirmation but then it will re-boot and after the re-boot the msg will then show as failed. WHATS GOING ON??? Anybody else experiencing this?

Labels (1)
0 Me gusta

Re: BB Tour 9630 v5.0.0.732 re-boot issues

MorganB
Sr. Member

Try to perform a handheld wipe to your device to prevent your device from re-booting after sending messages. Follow the directions below:


Advertencia Al llevar a cabo este procedimiento, todos los servicios de data (navegación por internet, email, etc.) quedan deshabilitados y todos los datos son eliminados de la unidad móvil. Antes de borrar los datos de la unidad móvil, asegúrate de haber realizado una copia de seguridad de los datos recientes.


 

  1. Desde el Inicioscreen, press the Botón Menú.
  2. Seleccionar Opcionesthen press in on the trackball.
  3. Seleccionar Opciones de seguridadthen press in on the trackball.
  4. Seleccionar Security Wipethen press in on the trackball..
  5. Selecciona la opción datos to wipe.

Nota Los datos están seleccionados si hay una marca de verificación.

  • Email, Contacts, etc.
  • User Installed Applications
  • Media Card 
6. Enter blackberry, selecciona Eliminarthen press in on the trackball.

     

    0 Me gusta

    Re: BB Tour 9630 v5.0.0.732 re-boot issues

    StreetDocRN
    Leader

    Hola,

    I agree with Morgan on this issue.  It sounds like you have some corrupt data on your device.  It happens from time to time, usually from an app that was installed recently on your device.  Back up your contacts and calendar events so you will have that information before you perform a security wipe.  Afterwards, let us know if you still have problems.

    Doc

    0 Me gusta