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BB Storm 1 freezing after new software update

unlcejscott
Novice

Hello All,

 

I thought I was one of the lucky ones, never having any of the issues others had with their devices...until I downloaded the last software update a few days ago.  Now the unit is constantly freezing up and I have to do a battery pull to un-freeze..

 

Any thoughts or suggestions would be appreciated

 

Unclejscott

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Re: BB Storm 1 freezing after new software update

cassidy8
Miembro

I have this exact same problem - have you found a solution?  I just downloaded the new software two weeks ago and it only freezes when I am texting (so far)

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Re: BB Storm 1 freezing after new software update

unlcejscott
Novice

cassidy8 wrote:

I have this exact same problem - have you found a solution?  I just downloaded the new software two weeks ago and it only freezes when I am texting (so far)


Just so you know, I first went to the store and had them swipe the devise and reload the new software.  That did not work....Sooooo to make a long story short, I ended up speaking directly to the store manager the next day and without blinking an eye he said that he'd have a new unit sent to my house, that had the new software already installed and that I was to bring both units back to the store and he would personally make sure everything was working before I left.

The unit I have has been trouble free since that moment. 
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Re: BB Storm 1 freezing after new software update

msagkittykat
Miembro

I had the same problem until it made the screen go out and I had to take it in and get a new one....not sure if there is anything else we can do...make sure you rebooted it as well..

 

 

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