If Verizon allows the Storm1 users to upgrade early to the Storm2 due to the problomatic Storm1 - then 9630 Tour users should be allowed to do the same when the "Tour2" is released. I've had mine since day 2 and have experienced the track-ball issues many other have had. I'm actually on my second one now and will most likely be going in for my third. I thought this newer one (pre green-dot release) was going to be fine - until the other day. Trying to go right with the trackball only makes it go left. Cleaning it doesn't help. And yes, this was checked out and noted by a technician. Other than the trackball issue - I love the phone.