When I select "Messages" on my SCH-U450 Samsung basic phone, the phone restarts.

[katy_ganaway]

I spoke with a Samsung support agent, but they could only suggest a factory restart, but my phone doesn't qualify for back-up on the Verizon Cloud. How do I fix this?

[GalaxyClass]

Google backup may be something to look into and try if you have a data service plan.

[katy_ganaway]

I have a prepaid plan- $20 a month bundle, Unltd. texting. That's about it 😕

[GalaxyClass]

Lo sentimos   Kathy_ganaway  ,but I can't give much help on this. Can your phone use Bluetooth to save.

[katy_ganaway]

That's okay. And no, it cannot. Thanks for your help, though.

[acraftylady · Accepted solution]

Are you sure it doesn't have bluetooth, look here. Then you just get a bluetooth computer adapter for like $20 that plugs into the USB port. I use this set up all the time to transfer files from phones. It's also showing a memory card slot or do I have the wrong phone? Mary

http://www.samsung.com/us/support/faq/FAQ00027712/27880/SCH-U450TBAVZW

http://www.samsung.com/us/support/howtoguide/N0000006/3206/16340/N/3/M/SCH-U450HAAVZW

[katy_ganaway]

It did come with a Bluetooth, but I misplaced it a long while ago. And I am not looking to buy a new one.

And no, there is not memory card slot.

[elliew]

Try Verizon Backup Assistant (not Verizon Cloud which was Backup Assistant Plus)

[katy_ganaway]

This actually helped me. Thanks!

[GalaxyClass]

Chat transcripts removed as required by Verizon Wireless Terms of Service.

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