I want your son to be able to send text messages Fully! Is your phone on prepaid or postpaid service? I understand that an error message is displayed when sending, is he able to receive messages? Do you have a text messaging plan on his line? What is your ZIP code?
AntonioC_VZW Follow us on Twitter @VZWSupport
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Antonio, I was able to online chat with Verizon Support and get the phone working. Since the line was initially setup for a home phone base unit that did not have VM and Text, it appears the tech in store did not configure the device correctly when I transferred the number. Luckily the online support through the chats are more detailed than what I got in store. Now everything is working correctly. Thank you for the response!