Samsung Convoy 3 issue Fishing My-Cast message ERROR, DATA CORRUPTED, PLEASE TRY AGAIN

[doorman2370]

For the past week, when I access the Fishing My-Cast app, radar and maps, I get the message "Error, Data Corrupted, Please Try Again". The forecast and current conditions section works, just not radar or satellite. Using a Samsung Convoy 3 basic phone.

[vzw_customer_support]

doorman2370,

A week is too long for you to experience this issue. Let’s get this resolved. Can you remove the application http://vz.to/1Mhnghc and reinstall it again? Keep us posted.

JenelleR_VZW
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[doorman2370]

Hi Jenelle,

I just removed/uninstalled the app, turned the phone off & removed battery 10 mins, powered up, reinstalled the app, but still having same issue.

[vzw_customer_support]

Doorman2370, I appreciate you trying those steps for us and your patience throughout this. Let's continue working on this issue and get to the bottom of this. Are you able to use other applications on the device? Are you able to browse the internet on his device?

GersonG_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[doorman2370]

Hello, Yes all other apps work on the phone, and I am able to use the internet too.

[vzw_customer_support]

Thank you so much for getting back to us and I appreciate the detailed information. Let's continue working on this issue and get this resolved. Are there any updates available for the application and the device?

GersonG_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[doorman2370]

Hello, no it says no updates available when I check for them.

[vzw_customer_support]

Let’s get your apps working again.  I’m here to help. Have you made any other recent changes to your device? Have you tried to update your phone to our towers by dialing *228 option 2?
AdrienneP_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[doorman2370]

Hello, no recent made to the phone, and no I have not updated the phone to the towers. Should I do that?

[vzw_customer_support]

That's a good next step, doorman2370. Please give that a shot and report back.

DanielK_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!