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Ringer and notification volumes keep turning themselves off and phone freezing after last update

Miembro

Every since the last update, my Kyocera duraforce Pro 2 ringer and notification volumes keep turning themselves off at random times during the day, and my home screen keeps freezing. 

I am a high-voltage lineman and have missed numerous call-outs because of this and have been disciplinedI am a high-voltage lineman.

I have tried soft resetting it to no avail. 

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Re: Ringer and notification volumes keep turning themselves off and phone freezing after last update

Asistencia al cliente

Zero43None, we understand how important it is to have a working device. Is there any damage made to the device?

LauraL_VZW

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Re: Ringer and notification volumes keep turning themselves off and phone freezing after last update

Miembro

I have the same problem and no one seems to know why or how to resolve.I don't want to but about ready to switch phones and carriers.

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Re: Ringer and notification volumes keep turning themselves off and phone freezing after last update

Asistencia al cliente

Roxy1129

I'm sorry to hear about the issues you're experiencing with your phone. I know how I depend on my phone for just about everything and we certainly do not want to see you go over this. I'm more than happy to take a deeper look into this to see if we can pinpoint what's going on. Are the ringer and notifications that keep going off the ones directly from the phone settings or in third party applications? Are the apps on your phone all up to date as well? Does the issue happen while the phone is in safe mode (see here https://www.verizon.com/support/knowledge-base-222031/)?

EdwardL_VZW

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