Retrieving lost contacts
valkeyfran
Newbie

My father updated his phone. He had 78 contacts on Verizon's back-up assistance page, and when he click on sync lost all 78 contacts. Is there anyway to retrieve the 78 lost contacts?

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Re: Retrieving lost contacts
valkeyfran
Newbie

from my father:

Question -

My phone #'s were on Versions web site about 70 + of them.

Before we could copy them they disappeared.

The woman at Victor Verizon store is pretty sure there is a way.

But she couldn't find out how.

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Re: Retrieving lost contacts
AnthonyTa_VZW
Verizon Employee

Oh no, valkeyfran!  Sorry your father lost his contacts!

I would like to help see if we can retrieve the deleted contacts.

What model phone does your father have?  Just before this happened, did he change his mobile number?  How was he accessing Backup Assistant, online (www.verizonwireless.com) or his device in the Backup Assistant application?  Is he able to see the deleted contacts online, in the "Trash" folder?

Let me know the answers to these questions so I can know how to further proceed.

Thanks,

AnthonyTa_VZW

Follow us on Twitter @VZWSupport

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