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Not receiving text messages


Yesterday, I ported my number to Verizon (coming from At&t, New service) and bought a new phone, the Samsung S20+. At the store, the rep sent a message from their phone and my phone received it. But when I went home, I noticed that I wasn't receiving texts. I was able to call/receive calls and send texts but I can't receive texts. I was troubleshooting on Verizon and got as far as turning off my device and taking out the sim card and putting it back in. Was trying to continue troubleshooting since that step didn't help but it won't let me resume where I left off. 

Is there a fix that can be done without going back to the store?



Re: Not receiving text messages

Asistencia al cliente

ejjones92, we definitely want to make sure that you are able to receive your messages without any issues. So we can help look closer into this, please send us a Private Note.