Hello PatrickZ80! Help has arrived. It's simple to change devices right online via your My Verizon Account: http://spr.ly/6581BHqMl Once you have changed the ESN or MEID hex info, (which can be found on the phone underneath the battery), then you'll dial *228 (send) option 1 for activation. Let us know if you have any other questions or concerns. ¡Gracias!
KristieQ_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!