LG Env3 Problems - Shutting Down, Charging Screen, External Texting

[swbrodie]

My new Env3 powers off randomly.  It does so numerous times a day.  I was told by the Verizon technican when I took it to the store yesterday that it was a known issue that was fixed by a software update.  He loaded software version VX920V03 on my phone, and it is still having the same exact problem.  I am about to head back to the store, now, although I seriously doubt they will be able to help me, especially after reading the many posts on this forum. 

The charging screen stays lit all the time.  I have to place the phone face down in order to get any sleep at night.  This is an irritating problem but one that I can live with.

I also have a strange problem with texting on the external keypad.  The default texting mode is Abc.  When I create a new text message, I have to press the second letter of the first word an extra time for it to work properly.  So, if I am sending the message "hey", for example, when I create a new text message, I press the "g-h-i" key twice to make an "h".  Then, I have to press the "d-e-f" key three times to make an "e".  If I press the "d-e-f" key just twice, which should make an "e", it makes a "d".  After that, all other keys work properly.  And this happens with any key that you press to make the second letter of your first word, unless you first press the space key or wait for the cursor to move to the second letter on it's own.  It's very strange.  And frustrating.  Has anyone else seen this problem?  The Verizon technician and I checked it together on the demo phone, and it has the same problem, as well.  He just scratched his head.  So am I.

To all these issues, the Verizon technician would only say that "LG will someday make some updated software that might fix these problems."  Wow.  Thanks a lot! 

I have had other LG phones in the past with which I was very happy.  But, with my recent experiences, and considering that my daughter has had countless problems with her LG Rumor (on Sprint), I am left wondering if I should steer clear of them.

[pompousplatypus]

my only complaint about the phone is ABC being the default text mode.

since it does ABC default i end up always opening the phone to use the keypad and have never gotten aroung to checking out whether or not the phone will remember words in the T9 dictionary.

[swbrodie]

Well, you can change the default Entry Mode by going into the Messaging menu, pressing the Settings button, and selecting Entry Mode from the menu.

Unfortunately, the T9 system will NOT allow you to add words to the dictionary.  There may be sort of a workaround for this issue, outlined on other posts in this forum, but it only seems to work if you keep your phone in Abc mode.  So, apparently, you can't have it both ways.  I have not tried this workaround, myself, and it seems that it's success may be questionable.

[sanvanjo]

HI!!  I have had six different phones in the past 9 years and all but one has been LG.  I think  LG phones are great and seriouly doubt that I will change.  Since your phone stills powers off randomly, I would take it back and get another one.  I've had my EnV3 for over a month and I have not had this problem.

I don't think I have ever had a phone where the charging screen goes off but the light is generally a soft light.

I am not a fan of T9 and you have listed some reasons that explain why.  That is the main reason that I was attracted to  the first EnV phone...qwerty keyboard.  I don't like having to hit the same key more than once or type a few letters to get a word but that is just my preference.  I can type alot faster with the qwerty keyboard. 

With any phone, the more bells and whistles you have, the more chances of having some glitches.  I always take into consideration what is important to me and go from there.  I have read alot of the problems people are having with the EnV3 and the EnV Touch.  I can only say that I have not had near the problems with my phone.  I would also suggest that you go on the Verizon phone site and read some of the reviews there as well.  There are a few things that do not work on my phone...charging screen wallpaper and the charging alert.  Overall, my phone works great and I am quite pleased with it. I love my phone.

Take care and good luck.

[swbrodie]

Well, I just got back from the Verizon store, with a new Env3.  It still has the previous version VX920V02 of the software loaded on it.  We'll see how this one works.

It behaves the same way in regards to composing a text message on the external keypad.  So odd.  I haven't seen any other posts on this issue, and I wonder if that function is not widely used or people just haven't noticed the issue.  Since it is a texting phone with a QWERTY keyboard, I expect more people use it than the external keypad.  I'd love some feedback from someone who has attempted what I describe in this post.  My two phones and two store demo models have all had this quirk.

The only real problem that would prevent me from keeping this phone is the random shutdown "feature".  Aside from that, I really, really like the phone.  And I, too, have always been a die hard LG fan.  I'm keeping my fingers crossed!

[royclose]

Did the previous version help? My phone just started doing the same thing today. It powers it self on and off about every 10 seconds or so.

If this is a known problem is the a real fix?

[swbrodie]

I guess the previous version helped, although it could have been something wrong with the phone itself, too.  There's no way to know for sure.  Since getting the new phone, it's only powered itself off randomly 3 or 4 times, which is manageable.  I'm afraid to upgrade this one to the new software, though.  Maybe I'll try again on the next release.

[royclose]

Thanks for the quick reply. I will be taking my phone in today. The phone in tech support tried something remotly but to no avail.

[swbrodie]

No problem.  Good luck!

[it-is-me]

Hi.  I have seen quite a few posts on other boards in regard to the external keypad and text messaging.  Mine does the same thing. I have had it for a few months and when I try any Env3 phone, they all do it.  I have found there is a sort of rhythm that you have to use for that second letter.  It seems if you text too fast, it happens and if you pause too long it happens.  I am a very fast "texter" from the external keyboard, strange I know   I have finally gotten used to it and rarely have it happen anymore.  

I did not have the shutdown problem or any other.  I do love the phone.