IS ANYONE ELSE AS ANGRY AS I AM ABOUT THE NEW $30.00 UPGRADE FEE?

[dustfairy]

HERE EITHER !!

[AZSALUKI]

buy the phone elsewhere and there will be no fee....and go by that's retailer's terms (amazon, costco, radio shack, best buy, etc). i'm sure nobody is "happy" with the fee, but every other carrier has done this for quite some time, so at least verizon was the last to do it.

it would be nice though, if they at least told you about it. i was aware of it already so i didn't care, but i can tell you that when i upgraded my wife's phone the other day, the guy didn't even mention the fee, or go over the terms on that line (upgrade a basic phone to a smartphone). i know i signed a couple of times that told me all of this, but it would be nice if they AT LEAST mentioned the fee, before they ring you up.

[MojaveMoon_]

AZSALUKI wrote:

buy the phone elsewhere and there will be no fee....and go by that's retailer's terms (amazon, costco, radio shack, best buy, etc).

That is incorrect for Radio Shack and Best Buy. During the checkout process, both stores advise you online that there is a $ 30 upgrade fee.

In addition, I have not seen anyone report yet stores that don't charge an upgrade fee.

[AZSALUKI]

my bad. i had just read a post in one of these threads that stated that they saved $60 by going to radio shack to upgrade 2 lines.

[esms]

I am.

I have been with VW for 12 years.. at beginning, there was a $100 credit for renewing 2 year contact, then it became $50, then it became $30  with $30 upgrade fee..

It became worse when I returned a defective phone using the return label from VM in order to get a replacement, the returned phone was lost, they could not find it anywhere..

So, first time paid upgrade fee, first time returned a defective phone, first time saw the the phone lost in shipping or warehouse (I have to the pay for lost phone)

Are they getting any better,  I cannot agree..

[notarep]

AZSALUKI wrote:

my bad. i had just read a post in one of these threads that stated that they saved $60 by going to radio shack to upgrade 2 lines.

It'll show up on their next bill. Indirect dealers don't charge it at time of purchase, but vz puts it on the next bill. I bought my phone off of newegg, and sure enough i saw it on the next bill.

[CalamityBill]

yep, it's a load...  Got a $30 discount on my new phone, then paid the $30 upgrade fee (for what, exactly?), so back to square 1.  All "upgrade' done by yours truly, no one at Verizon had to touch a thing, except the poor bastard getting paid minimum wage to stuff new phones in boxes for shipping. Verizon's got us over a barrel here as no one has else coverage, but I keep hoping for alternative providers to step up to the plate and give these guys some serious competition.

[commonsense101]

I can assure you no one in verizon is making minimum wage.. the starting rate is usually in the $14/hr range

[CalamityBill]

That's true but things like shipping phones are all done by subcontractors and I can guarantee you these are slave labor jobs.

[commonsense101]

http://www.glassdoor.com/Job/Verizon-Wireless-Fort-Worth-Jobs-EI_IE11806.0,16_IL.17,27_IC1139993.htm

thats their main warehouse for clnr's