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How do I get my unlimited data plan back

dbradle2
Miembro

Upgraded my phone at a verizon booth in a SAM's club and was told that nothing would change on my plan. They activated the phone and got everything all set up so I didn't skip a beat. A couple days later I receive a text from VZW that I was close to going over my data minutes so knew something was wrong. Called VZW and sure enough was told that unlimited data was not longer provided and since I upgraded my phone I lost the plan. I explained I had not been given that piece of information and if had I would not have changed phones as the unlimited data is more important to me. The VZW I talked with was verify helpful and said I should have been told, that since I was not told he would send a request to corporate to get the unlimited data back for me. He even bumped me up from 2G to 5G with no cost to me so that during the 48 hours that this could take I wouldn't incur any costs. I was so very pleased and assumed all was ok. Then yesterday I receive another text from VZW again telling me my data was close to going over my plan. Surprised I called VZW today and again talked with a rep who was very pleasant but informed me that the request sent to corporate was rejected and guess what, I wasn't informed and now it is past the 14 days so I can't return the phone and re-establish my plan back to how it was prior to the new phone. I was told I had been sent a email telling me this was rejected but I have no record of an email. I don't understand why I get texts when I' close to going over data but they wont send a text to tell me a request has been rejected and this is sent to some bogus email account that I'm not aware of or even a notification sent where I can go into my vzw account and call up the notification of reject... nothing... then I'm told the only way I can get in touch with corporate is to via mail.... really.... a company that's business is smart phones, who communicates with me via texts, emails, and I can't get in touch with them other then mail. So because I upraded my phone, I am now under a 2 year contract again, so can't just cancel my account without penalty and I have no unlimited data. How is that customer service.

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Re: How do I get my unlimited data plan back

crelin
Sr. Member

Unfortunately since you upgraded and are now past the 14 day return period then you will not be able to get your unlimited data back.

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Re: How do I get my unlimited data plan back

SydneyK
Sr. Member

Hi. Sorry to hear about your issue. Yes, this has been a well known fact for a year, that you cannot upgrade with a subsidized phone and keep unlimited data. Unfortunately, I'm guessing the Sam's Club rep told you want you wanted to hear to get the sale. As the previous poster said, this could have been fixed within 14 days. I've never seen anyone post here and get back unlimited after 14 days, so I guess I'd just enjoy the discounted phone and learn how to conservatively manage data usage.

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Re: How do I get my unlimited data plan back

Intocable
Novice

another lost soul whose unlimited data is long gone.

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Re: How do I get my unlimited data plan back

Community Manager
Community Manager

crelin, thanks for supporting us by explaining the Worry Free Guarantee. You are correct. You have a 14 day period to return your device and revert back to your previous plan. Thereafter the 14 days, I apologize that we are unable to retrieve the Unlimited Data plan as it is no longer offered.

Lasina_VZW
Asistencia de VZW
Follow us on Twitter @VZWSupport

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Re: How do I get my unlimited data plan back

ynnek0774
Miembro

Which is just messed up, if he was told his plan wouldn't change then his plan shouldn't change. It's not his fault that someone didn't know what they were talking about. I had someone from verizon themself that I was talking to on an online chat that told us that we could upgrade our phones and get three smart phones on our account and the share everything plan with 1gb of data for 120 a month.....well where the hell does he see that price at?

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Re: How do I get my unlimited data plan back

dbradle2
Miembro

Yes I was told I could return my phone within 14 days; however, when the vzw customer service rep I toalked with told me they agreed I should have been told this important piece of information and submitted an "Inactive Price Request" to Corporate on my behalf, I assumed after the 48 hour waiting period that my data had been restored since I was NOT NOTIFIED by vzw that they had rejected the request. By the time I was texted again from vzw that I was close to exceeding my data plan it was past the 14 days and vzw will not honor returning the phone at this point. What I find interesting is the vzw is great about sending text and emails when a person is close to exceeding or exceeding their plan however they were not able to send me a text or email telling my they had rejected my request to reinstate my unlimited data plan. A bit sneeky and unprofessional in my opinion.

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Re: How do I get my unlimited data plan back

dimap52
Sr. Member

That's the $40x3 access fees for the 3 smart phones. However, he forgot to  mention the $50 charge for the 1Gig data. So the bill you would actually GET would be $170. My god, what a horrible price for a meager amount of data SHARED between THREE smartphones!!!!

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Re: How do I get my unlimited data plan back

ynnek0774
Miembro

Thankyou, that is what I'm saying.........your bill would be that much if that after taxes and fees and for what......it's really only 500mb for shared data ......three smart phones times 40 each is 120.....plus 40 more for 500mb of shared data is 160 plus taxes and fees............     REALLY

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Re: How do I get my unlimited data plan back

budone
Líder Sénior

Actually the rep is correct. The PLAN did not change. Data in most cases is not part of the plan but an addon. So albeit a sneaky response the rep is technically correct.

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