An Accepted Solution is available for this post.
Re: Getting a Defective phone issued by Asurion replaced by Asurion.
neelpert1
Newbie
‎08-05-2014 04:57 PM

There IS an alternative, and I'm going to ping Verizon until they dump Asurion.  Asurion deserves to lose business due to this fraudulent practice.  We also got a refurb as a replacement for $99.00(!!!) and now it will no longer charge.

Verizon - PLEASE start using Square Trade for insurance.  This is who Costco and Best Buy uses.

0 Likes
An Accepted Solution is available for this post.
Re: Getting a Defective phone issued by Asurion replaced by Asurion.
JR7484
Enthusiast - Level 1
‎05-02-2019 09:32 AM

Seems like this many years later they haven't given up on their scam. I got a replacement iPhone X that was having issues with Bluetooth right out of the gate. I got the new phone a little wet the day after I got it and it immediately shut down for good (iPhone X is supposed to be water proof/resistant). I was understanding-ish since it was a refurbished phone. I called them and the goon I first spoke to said that I would still have to pay another deductible to get another phone sent. Finally I spoke to an escalation specialist who sent me a replacement overnight without charging me a deductible. This second phone still has bluetooth problems —non-stop. On top of that the cell signal is weak as can be, and now the phone will miss calls and not notify me for hours at a time.

Needless to say I cancelled the protection. 

0 Likes
An Accepted Solution is available for this post.
Re: Getting a Defective phone issued by Asurion replaced by Asurion.
vzw_customer_support
Customer Service Rep
‎05-04-2019 09:37 AM

We always want you to have a working phone with no issues.  Let’s check all options to resolve your issues with the Bluetooth, missed calls, and weak signal.  Is there a phone number that we can contact you at directly?

SeanC_VZW

0 Likes
An Accepted Solution is available for this post.
Re: Getting a Defective phone issued by Asurion replaced by Asurion.
Micahjami
Enthusiast - Level 2
‎09-11-2019 02:06 PM

SAME HERE!!

0 Likes
An Accepted Solution is available for this post.
Re: Getting a Defective phone issued by Asurion replaced by Asurion.
vzw_customer_support
Customer Service Rep
‎09-13-2019 02:16 PM

Oh no, Micahjami! This is definitely not the experience we want you to have! Having a working device is vital, and we would be more than happy to help you today. Can you tell us a little more? What exactly is the issue you are having? 

 

RachelM_VZW

0 Likes
An Accepted Solution is available for this post.
Re: Getting a Defective phone issued by Asurion replaced by Asurion.
sondrahazim
Newbie
‎03-01-2020 02:21 PM

I have also received a replacement iPhone 7X that is defective. It looks brand new but the audio and FaceTime does not work. Texting works and that is all. I have been paying $15/month for over a year and was charged $150 fee to replace and this is what we get?! 

0 Likes
An Accepted Solution is available for this post.
Re: Getting a Defective phone issued by Asurion replaced by Asurion.
vzw_customer_support
Customer Service Rep
‎03-03-2020 02:27 PM

Having a working device is a must. It is concerning to see that you've been having trouble with your replacement devices. We are here to help in any way we can. Are you currently having trouble with both of the devices? Is there any liquid or physical damage and how long ago did you get the replacements?GeorginaG_VZW

0 Likes