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Can't Activate Phone

spugnik
Miembro
‎03-13-2014 06:07 p.m.

     I just bought a new phone at Best Buy today, and I already have the phone number. I have done the process of activating it through the 228 number and it said it was successful. Now when I try to register for an account on myverizon it says my cell must have service to register, yet there is nothing else I can do. When I try to activate my prepaid card by texting VZPAY or calliing the 611 number it says there are currently technical difficulties. I do not understand what I am supposed to do. Any help would be appreciated.

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Correct Answer!

Re: Can't Activate Phone

vzw_customer_support
Asistencia al cliente
‎03-15-2014 06:12 p.m.

spugnik, We appreciate you reaching out to us. We want to get this phone activated for you. We do see that this is a prepaid account. We encourage you to reach 888-294-6804 and speak to our prepaid department. They will be able to further assist you.

RobinD_VZW
VZW Support

Follow us on twitter @VZWSupport

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