iphone photos and videos prior to 2014 are all showing as blank and cannot be viewed
WadeW
Newbie

Upgraded to an 6 and not sure when it happened, but now all photos prior to 2014 are showing as blank and cannot be accessed.  You can see that they are listed.

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Re: iphone photos and videos prior to 2014 are all showing as blank and cannot be viewed
vzw_customer_support
Customer Service Rep

@WadeW  I know how important it is to be able to retrieve your old photos and videos. Let’s get  to the bottom of this. Are you able to view the blank pictures on your computer using iCloud application? What application were you using to back up your photos before?
AdrienneP_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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