@WadeW I know how important it is to be able to retrieve your old photos and videos. Let's get to the bottom of this. Are you able to view the blank pictures on your computer using iCloud application? What application were you using to back up your photos before? AdrienneP_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!