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iPhone 6 camera seems frozen

Miembro

My husband just got the 6 last week. Today I put a screen protector on it and was checking the view of the camera. It doesn't want to show anything from the rear camera and the front facing camera is very slow to respond. What's the problem?

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Re: iPhone 6 camera seems frozen

Líder Sénior

DDid you try reboot?   Hold home button and sleep/wake button (top right wide) together for 10 seconds

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Re: iPhone 6 camera seems frozen

Miembro

that doesn't seem to be working.

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Re: iPhone 6 camera seems frozen

Asistencia al cliente

Hi Jrstylist!


Let's see what's causing the problem! Has the phone been dropped or exposed to any physical/water damage? What steps did you take to reboot the device?

 

AyaniB_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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