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Wi-Fi connection, at home, at office or out in public is not connecting!

twhitmer
Miembro

I have had intermittent connection all weekend long, whether I am at my house on my own Wi-Fi or out in the world connecting to other known networks. What gives.

I can't even get to see if there is a software update. Not cool that I have to use my data to connect!!!!!!!!!!

What gives?

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Re: Wi-Fi connection, at home, at office or out in public is not connecting!

Community Manager
Community Manager

twhitmer,

We always want you to stay connected where ever you go. Let's figure this out together. Have you had any recent updates on your phone? What type of phone do you have? Did you tried to delete the network and readding it?
JasperM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Wi-Fi connection, at home, at office or out in public is not connecting!

twhitmer
Miembro

I did update to 9.0.2 last week but I am not entirely sure if that was the

culprit.I have an iPhone 5S, but this issues is also occurring on my iPads

- it isn't just my network as I am experiencing this both at home and at

work - two totally different locations with the same issue.

On Mon, Oct 12, 2015 at 12:17 PM, Verizon Wireless Customer Support <

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Re: Wi-Fi connection, at home, at office or out in public is not connecting!

Community Manager
Community Manager

twhitmer,

Having a consistant connection is what we want for your devices. We will get through this together. Did recently start after the update? Let's try a couple of steps to get this WiFi connection going. On your phone go to Settings, General, Reset, and then select Reset Network Settings. Once completed your phone will power off and on. Try connecting to the WiFi network again (you will need to reenter the network key if secured). Keep us updated on your progress we are here to help.
JasperM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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