Why can't I send and receive text messages on my new 5c ?
Antny
Newbie

Why can't I send and receive text messages on my new 5c ?

I can send imessages. I can sometimes send texts. But I cannot ever send picture texts. and I am not receiving texts.

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Re: Why can't I send and receive text messages on my new 5c ?
vzw_customer_support
Customer Service Rep

Antny,

Yikes, this is no bueno let's get these messages back up and flowing. Are you able to send out regular text messages ok? Ensure your Picture Messages feature is turned on, follow these steps: Settings>Messages>MMS Messaging. Also ensure Send as SMS is turned on as well. If these features are turned on then try this: Settings>General>Reset>Reset Network Settings then retest. Keep us posted please.

KarenC_VZW
Follow us on Twitter @VZWSupport

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Re: Why can't I send and receive text messages on my new 5c ?
vzw_customer_support
Customer Service Rep

Antny,

Yikes, this is no bueno let's get these messages back up and flowing. Are you able to send out regular text messages ok? Ensure your Picture Messages feature is turned on, follow these steps: Settings>Messages>MMS Messaging. Also ensure Send as SMS is turned on as well. If these features are turned on then try this: Settings>General>Reset>Reset Network Settings then retest. Keep us posted please.

KarenC_VZW
Follow us on Twitter @VZWSupport

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Re: Why can't I send and receive text messages on my new 5c ?
SuzyQ
Community Leader
Community Leader

If you are on wifi with cellular data OFF, you will not be able to send pictures via text message.  Cellular data must be enabled to send picture messages.

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Re: Why can't I send and receive text messages on my new 5c ?
Antny
Newbie

Thank you

I think I figured it out

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