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Upgraded to 6s and now have very weak signal. Never had this problem before

Miembro

Three of us have 6s.  All are having terrible signals where previously Verizon was excellent.  Friends with AT&T service don't have the problem.  Suggestions?  Seems like Verizon has degraded their signal delivery.

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Re: Upgraded to 6s and now have very weak signal. Never had this problem before

Sr. Member

What were your previous phones? The iPhone 6S supports a number of newer LTE frequencies. It could be locking onto Band 4 LTE or Band 2 LTE, if you're referencing the signal strength while the phone is connected to LTE.

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Re: Upgraded to 6s and now have very weak signal. Never had this problem before

Sr. Member

It's not Verizon, it's the phone. Unfortunately some iPhone models are not the best performers in marginal signal areas.

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Re: Upgraded to 6s and now have very weak signal. Never had this problem before

Leader

And.....you didn't have the problem before, because you didn't have a 6s before. 

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Re: Upgraded to 6s and now have very weak signal. Never had this problem before

Asistencia al cliente

We want you to enjoy your new phone to the max, MikeLV. Do you have this signal issue in a particular place (home, school, office)? What is trouble area ZIP code? We'll take a closer look at the area.


AntonioC_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Upgraded to 6s and now have very weak signal. Never had this problem before

Miembro

The problem is at our summer house in Pilot Knob on Lake George, NY - zip 12844.

This is the only place we are experiencing the problem.  In previous years, we always had a much stronger Verizon signal here than we have this year.  For example, last year usually 5 bars, sometimes it would drop to 4.  This year it is usually 2 bars, often dropping to 1, if we are really lucky it gets up to 3.  Friends who have 6S phones on AT&T get perfect reception here.  It used to be the other way around.

Mike

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Message edited by Verizon Moderator

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Re: Upgraded to 6s and now have very weak signal. Never had this problem before

Sr. Member

What were your previous phones? The iPhone 6S supports a number of newer LTE frequencies. It could be locking onto Band 4 LTE or Band 2 LTE, if you're referencing the signal strength while the phone is connected to LTE.

View solution in original post

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Re: Upgraded to 6s and now have very weak signal. Never had this problem before

Miembro

Previous phones were 5S and 4S.

Mike

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Re: Upgraded to 6s and now have very weak signal. Never had this problem before

Líder Sénior

smith6612 has it right I suspect.  Connecting to band 4 rather than band 13. As long as you have 2 bars, LTE works great, and if voice, text and data work, don't worry about it.  Consider activating wifi calling.  To prove, go in settings - cellular - cellular data options and temporarily turn Enable LTE off.