Re: Old iPhone trade in for iPhone 6?
Christmas8
Enthusiast - Level 2

I traded my phone via shippig and I got the information to send this phone back within 30 days of reciving my new one but I haven't gotten my new one that was supposed to come today

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Re: Old iPhone trade in for iPhone 6?
vzw_customer_support
Customer Service Rep

Hi Christmas8,

Congrats on your preorder! Once your purchase is complete, visit the online trade-in website to submit your trade request.

You’ll receive shipping materials to return your old device to Verizon Wireless within 7 days after receiving the your iPhone 6 or iPhone 6 Plus, but no later than 12/01/2014.

Note: Only 1 iPhone can be traded in at this promotional value for each new iPhone 6 or iPhone 6 Plus purchased with a new Verizon Edge agreement, 2-year contract, or when you pay full retail price. You'll receive shipping materials to return your old device to Verizon Wireless within 7 days after receiving your new iPhone 6 or iPhone 6 Plus, but no later than 12/01/14.

Please allow up to 4-6 weeks from receipt of trade-in device for the Verizon Wireless Gift Card to arrive if trade-in was submitted online.

Thanks,
PamelaF_VZW
Tweet us @vzwsupport

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Re: Old iPhone trade in for iPhone 6?
Kbell724
Newbie

WOW! AMAZING! i & MY FELLOW VZ CUSTOMERS ARE THE LUCKIEST HUMAN BEINGS EVER! As I understand from your email...

The $30 fee to upgrade with a 2-yr contract”... is more than just a fee, it comes with awesome benefits.”

In-store Verizon workshop where I can learn all about my now iPhone! THIS IS OFFERED FREE BY APPLE

Recycle Program: let’s see I can either trade in my phone or DONATE it? WHY IS THIS CONSIDERED A “BENEFIT” WITH MY $30 UPGRADE FEE WHEN IT’S OFFERED TO ANYONE WHETHER THEY’RE A CUSTOMER OR NOT?

Set up of my phone from start to finish! THIS IS OFFERED FREE BY APPLE

Give me a break - those are NO benefits!

Per your email below, “We offer data promotions all the time to help lower data costs for extra data…”

My suggestion was about offering long term customers reduced data plans & had NOTHING to do with extra data. IT WAS A SUGGESTION FOR AN INCENTIVE TO KEEP YOUR CUSTOMERS! Do you honestly think that 1 extra gb of data is going to entice anyone into a 2-yr contract with VZ? FURTHERMORE there are too many stipulations in order to get that measly 1 gb of data!

“We always want to provide information via our FAQ’s when participating in any program.”

When getting an estimate of the trade in there is NO link or mention of any FAQ’s for further information.

Find my iPhone

My point in my email was that if VZ REQUIRED US TO TURN OFF OUR “FIND OUR IPHONE” BECAUSE IT WOULD EFFECT OUR TRADE IN VALUE THEN THEY NEEDED TO DISCLOSE THAT. WHEN READING THAT QUESTION IT SOUNDS THAT THAT IS REQUIRED TO DETERMINE THE TRADE IN VALUE. THE DEACTIVATION IS NECESSARY WHEN THE PHONE IS SHIPPED TO VZ, NOT FOR THE APPRAISAL!

The trade-in estimator isn’t even working!

“Special incentives are made available to your account when eligible…”

My suggestion was about offering long term customers SPECIAL INCENTIVES TO STAY WITH VERIZON, NOT incentives being available periodically IF we’re eligible.

I honestly don’t know how to respond to your email. Sharita asked what it would take to keep my business but your email just confirmed for me that VZ either 1) has not given you the authority to offer anything to keep me as a customer (see my email below because I’m actually on your side if this is the situation) or 2) you have NO intention of doing anything. At this point, the ONLY thing I want from VZ is information on how to cancel my order because they’ve lost me as a customer! I’ll be moving my (4) phone lines & iPad to with another carrier. Oh & I'll be sure to relay this entire experience throughout social media as well as any consumer group sites, BBB, etc.

Here’s a lesson for VZ...IT’S EASY TO GET CUSTOMERS - IT’S HARDER TO KEEP THEM.

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Re: Old iPhone trade in for iPhone 6?
NJ_Analyst
Contributor - Level 1

I called Verizon to order my new iPhone 6 Plus and that went OK but it won't be shipped until end of October (perhaps sooner if the supplies come in).  I specifically asked the live rep if I could get the $200 trade in promotion and was told that as long as I apply for the promotion before the end of September and send in the old iPhone 4 before December 1, 2014 I will get the trade in promotion of $200, assuming the old phone is in good working order when Verizon receives it.  I also validated this with an online rep.  I know the website is a bit confusing because in one place it states exactly what I was told but in another place there is a different spin. Apparently, the trade in policy was liberalized when people complained that their new phones were on back order and there was no way that they could send in their old phones before the end of September.  The website hasn't been updated in all the places that reference the trade in promotion and that is causing  people unnecessary grief. 

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Re: Old iPhone trade in for iPhone 6?
timdgibson
Newbie

Verizon reps,

One more question that I couldn't quite find the answer to: with the expiration date next week (9/30), what needs to be done by that point? Fulfilling the return process? Preordering the phone?

Thanks!

Tim

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Re: Old iPhone trade in for iPhone 6?
elliew
Specialist - Level 1

Complete the online appraisal (answer the questions, fill in your name, address, etc) by 09/30/2014. Print the appraisal page.

Verizon will send you the packing materials and instructions - hang on to them until you get your new iPhone 6 activated. Then you can send in the old iPhone

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Re: Old iPhone trade in for iPhone 6?
timdgibson
Newbie

So I just tried it, and you can't complete the appraisal form without ordering and paying for an iPhone 6 right now. This is discouraging. It would be great to be able to commit to the trade in by Tuesday, pay for the phone when it comes in, and then submit for the gift card.

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Re: Old iPhone trade in for iPhone 6?
elliew
Specialist - Level 1

timdgivson - News to me... I just now completed this form - by answering YES  to all questions - and if I had completed the addressing and submitted it they would be sending me the shipping material. I have NOT ordered an IPH6. To get the promo you DO have to place the order for the iph6 - even thought the iph6 won't arrive for a few wks.

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Re: Old iPhone trade in for iPhone 6?
timdgibson
Newbie

elliew: Right. Except your trade in isn't finalized. In order to qualify for this deal you have to commit to the trade in (physically handing in over in store or online process) AND order the phone (either in store or online) by 9/30. Went to the store yesterday to confirm this. Also the wording on Verizon's trade in page confirms this. The way the trade in is finalized is by the device code of the new phone. This code has to entered into your account by 9/30 to qualify for this deal.

But of course info has changed several times and no Verizon rep has chimed in here in several days. Maybe I'll call them on Monday. But I'm also looking into T Mobile. As of today, 9/27, they do not have an expiration date on their trade in program. 

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Re: Old iPhone trade in for iPhone 6?
timdgibson
Newbie

Via the Verizon Wireless support Twitter account: the promo has been extended until 10/15 and you do need to purchase the new device during the promo period.

Tim

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