I recorded a long voice memo and can't listen to it or send it to my email. It keeps saying "preparing failed and "name" is being optimized for sharing at this time" help

[Beingjackie]

I recorded a long voice memo and can't listen to it or send it to my email. It keeps saying "preparing failed and "is being optimized for sharing at this time" help!!

[vzw_customer_support]

Let's get you acess to your voice memos Beingjackie. How long is the voice memo? Since you recorded it, have you ever been able to listen to it successfully? Do you get this error message when trying to listen to it or when trying to send it?

Thank You,
MichelleS_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Beingjackie]

Hi there,

The recording is an hour and 25 mins.

I have never been able to listen to it. When I hit play, it freezes and

doesn't play.

I get the error message when I'm trying to send to myself.

Love and Light,

Jacqueline

*“My soul is from elsewhere, I'm sure of that, and I intend to end up

there.” *

<< Personal information removed to comply with Verizon Wireless Terms of Service >>

[vzw_customer_support]

Thanks for the additional information Jacqueline! We need more information to get to the bottom of this issue! What is your Phone model and software version please?

AntonioC_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!