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Connection speed

Miembro

Speed and coverage are very important to me since I travel between universities for lectures.  Sometime, I also travel through rural areas.  That's the reason I just switched to Verizon.  But, My speed is very low and can not even load a GPS for direction let alone the web search.  How do I increase my speed or should I switch provider?

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Re: Connection speed

Novice

What plan are you currently on?

Motorola Z3 on the Verizon network.
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Re: Connection speed

Miembro

Unlimited plan for 5 lines. Let me update you after being on the phone with Verizon rep for several hours with different reps. I was informed that they can't give me direct draft credit until July. Because a rep who took my checking account info on the phone misplaced a few  digits of my account number and it did not clear the bank. So they are punishing me for their rep error  The signal reception is still slow. I received an Ofer to go back to sprint if this is not resOlved satisfactory. 

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Re: Connection speed

Sr. Member

You didn't answer the question.

There is the OG Unlimited, the one from Feb 2017, Go, Beyond, Above, Start, Play More, Do More, Get More. 

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Re: Connection speed

Community Manager
Community Manager

We never want to lose a valuable customer, usaconsultant. We are here to help.

 

We have different unlimited plan options. If you have our Go Unlimited or Start Unlimited plans, then you do not have a premium data allowance. This means that when you are in an area of congestion, your data service may be affected. 

 

Here is a link where you can review our different plans to see if there is one that better meets your needs https://www.verizonwireless.com/support/compare-unlimited/

 

Also, have you run a speed test on your phone? Are you having data speed issues everywhere you go or just at a specific location? Are all the lines on your account having the same experience?

 

StevenG_VZW

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