PS; Does Verizon even have for lack of a better term "a complaint department" to try & clarify these type issues; as customer service is like talking to a computer?
@Stickermann wrote:Bit of a similar, but slightly different issue with Verison and their current BOGO offer. Moved my number to my employer's account a few years ago when my phone died and they offered to purchase a new one. Now retiring and want to move it to my Verizon account (and keep my number of 20+ years); and was told I could do so and upgrade my wife's i6s using the BOGO ($700 credit on the new line), but needed to have my company release my number.
I did that and when I tried to move forward was told by the next representitive and her boss that while I was "adding a number to my account, since it was from a Verizon business account (I'd told that to the initial rep) it wasn't eligible, unless I changed my phone number?? Bottom line--If I agree to use a new number (a big pain) I can get a $700 credit on one phone while buying another at full price; but using my existing number I need to pay full price for both? How does this possibly make sense, and why was I lied to by the first agent--Confused??
"New line" means new to the carrier. Moving from within Verizon doesn't make it new. The first rep may not have understood.
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All deals are published online, you can read them on the sales pages.
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@Stickermann wrote:PS; Does Verizon even have for lack of a better term "a complaint department" to try & clarify these type issues; as customer service is like talking to a computer?
No.
And complaining about what? The miscommunication? Or the terms of published offers?
Thete is a reason they are published for all to read.
Start a new topic or ask questions in the open forum.
