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BEWARE BOGO $700 Off Promo or Other Promo Offers

ScottPreston
Miembro

BEWARE of the Verizon Promotion Department using tactics to deny paying out on promotions.  I bought 2 Apple XS Max phones using the BOGO $700 Off Promotion days before the promo ended.  The Verizon rep made a mistake on the order and had to cancel and reenter it one day after the promo ended.  The Verizon rep assured me that this WOULD NOT impact my promotional credit.  I even kept copies of the chats as proof.  I contacted Verizon every month following and every month Verizon realized that it was their mistake and issued 1 month of equivalent credit to my account.  After the 5th month Verizon said the promo department has closed the case and will no longer issue credits.  UNBELIEVABLE!  I could've sued and probably would've won, but I would rather handle things by warning my colleagues, friends, and family then search for a better carrier.  I'm sure that there are better carriers that deserve my $400 per month.

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Re: BEWARE BOGO $700 Off Promo or Other Promo Offers

ScottPreston
Miembro

Wow!  I take back everything that I said.  Verizon made everything right.  Thank you!

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Re: BEWARE BOGO $700 Off Promo or Other Promo Offers

mama23dogs
Líder Sénior

@ScottPreston wrote:

BEWARE of the Verizon Promotion Department using tactics to deny paying out on promotions.  I bought 2 Apple XS Max phones using the BOGO $700 Off Promotion days before the promo ended.  The Verizon rep made a mistake on the order and had to cancel and reenter it one day after the promo ended.  The Verizon rep assured me that this WOULD NOT impact my promotional credit.  I even kept copies of the chats as proof.  I contacted Verizon every month following and every month Verizon realized that it was their mistake and issued 1 month of equivalent credit to my account.  After the 5th month Verizon said the promo department has closed the case and will no longer issue credits.  UNBELIEVABLE!  I could've sued and probably would've won, but I would rather handle things by warning my colleagues, friends, and family then search for a better carrier.  I'm sure that there are better carriers that deserve my $400 per month.


You knew they were wrong, which is why you saved your chat.  File a BBB complaint and Verizon will have to contact you.   

 

Re: BEWARE BOGO $700 Off Promo or Other Promo Offers

ScottPreston
Miembro

You are absolutely correct.  My intuition told me to save the transcript because I've had so many issues trying to get promotional payouts.  I don't buy warranties because the coverage is garbage and the premiums and deductibles are outrageous.  I buy spare phones instead then put them in a drawer until the day comes that I should ever need them.  When you don't activate the phone right away then you are always fighting with them for months to get the promotion honored.  Activation is NEVER a stipulation, so why this is always an issue getting them to honor it is beyond me.  This particular circumstance is different, but as always -- they actively seek any means necessary to deny payout so BEWARE.  NEVER trust promotions from Verizon and NEVER trust what a sales rep promises you -- even if you have a record of that promise.

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Re: BEWARE BOGO $700 Off Promo or Other Promo Offers

Community Manager
Community Manager

ScottPreston,

It concerns me to hear you are feeling this way and as a consumer, can relate to your need for the best promotion. You mentioned we provided you with a credit. Has the promotional concern been resolved? Was the credit you mentioned one lump sum? Please advise.

KatiM_VZW

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Re: BEWARE BOGO $700 Off Promo or Other Promo Offers

ScottPreston
Miembro

[removed]

I placed a $3,000 order that day and pay about $400 per month, yet I'm haggled and denied a $700 promotion due to a Verizon sales agent's error. I am very disheartened by the actions of your promotions department. Verizon can rest assured that I will never place another order again.

 

Content removed per Verizon Wireless Terms of Service

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Re: BEWARE BOGO $700 Off Promo or Other Promo Offers

boringusername
Sr. Member

Oh plese. Verizon is not trying to deny anyone anything. Also why not do this this online? i dontl people that think they need to talk to someon to buy a phone.

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Re: BEWARE BOGO $700 Off Promo or Other Promo Offers

ScottPreston
Miembro

I had to speak with someone before buying the phones because I needed confirmation that the promotion would be honored if I didn't activate the 2nd phone right away.  If you had read the thread you would have seen that I had prior issues with promotions.  You also would have seen that I tried 5 times doing this online.

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Re: BEWARE BOGO $700 Off Promo or Other Promo Offers

ScottPreston
Miembro

Wow!  I take back everything that I said.  Verizon made everything right.  Thank you!

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