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samsung galaxy s5

kitkat5491
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When I use the speaker, I can barely hear the person on the other end.  I have checked the sound settings and everything is turned up to100%.  When i have the speaker phone on i also checked the call setting And it too is up to 100%.  Anyone know what else I can do?

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Re: samsung galaxy s5

Community Manager
Community Manager
Thanks for reching out to the community for assistance with your device and the audio kitkat5491. Let's partner together and get your s5 working properly. May I ask is there any physical/liquid on your device? also, can I assume that bluetooth is turned off when you are testing the audio? If not then please turn bluetooth and wifi off, reboot, and retest. Keep us posted with the results.

ArnettH_VZW
Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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