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Re: "Can't connect to your Voice Mailbox" error 9004... what does this mean? where is the error?

Gamin
Miembro

My software is up to date, and I can listen to my voicemail, but I still get the "Can't connect" message.

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Re: "Can't connect to your Voice Mailbox" error 9004... what does this mean? where is the error?

For me, I turn Wireless Data off most times as I like to save my data (not unlimited).  I've noticed the same error when this condition is true.  (I also had Wi-Fi calling disabled, FYI.) 

Once I turn mobile data on, it works fine. 

In experimenting, I turned Wi-Fi calling on and kept mobile data off.  Rebooted my Pixel 2 XL and tried to listen to a voicemail, it sits at "Loading Voicemail" for a while and then says "Couldn't Load voicemail."  As far as I can tell, it need mobile data turned on to use the "Visual Voicemail" features.  If you have Data turned off, then you have to use the traditional phone method (non-visual). 

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Re: "Can't connect to your Voice Mailbox" error 9004... what does this mean? where is the error?

bensondana
Miembro

FINALLY!!! Finally a simple answer to a simple problem that the Verizon employees seemed unable to address. 

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Re: "Can't connect to your Voice Mailbox" error 9004... what does this mean? where is the error?

Community Manager
Community Manager

Has your issue been resolved? JoelD_VZW

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Re: "Can't connect to your Voice Mailbox" error 9004... what does this mean? where is the error?

Lemiarty
Miembro

This is 2020, not 1990.  I should not have to disable my wifi in order for feature on my phone to function.

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Re: "Can't connect to your Voice Mailbox" error 9004... what does this mean? where is the error?

Community Manager
Community Manager

We sincerely understand your concerns, Lemiarty. While technology has advanced tremendously over the past 30 years, your Voicemail box is still part our Verizon Wireless system. Are you able to access your Voicemail if you call *86 when you are connected to a WiFi network?

 

AntonioC_VZW

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