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My software is up to date, and I can listen to my voicemail, but I still get the "Can't connect" message.
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For me, I turn Wireless Data off most times as I like to save my data (not unlimited). I've noticed the same error when this condition is true. (I also had Wi-Fi calling disabled, FYI.)
Once I turn mobile data on, it works fine.
In experimenting, I turned Wi-Fi calling on and kept mobile data off. Rebooted my Pixel 2 XL and tried to listen to a voicemail, it sits at "Loading Voicemail" for a while and then says "Couldn't Load voicemail." As far as I can tell, it need mobile data turned on to use the "Visual Voicemail" features. If you have Data turned off, then you have to use the traditional phone method (non-visual).
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FINALLY!!! Finally a simple answer to a simple problem that the Verizon employees seemed unable to address.
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Has your issue been resolved? JoelD_VZW
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This is 2020, not 1990. I should not have to disable my wifi in order for feature on my phone to function.
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We sincerely understand your concerns, Lemiarty. While technology has advanced tremendously over the past 30 years, your Voicemail box is still part our Verizon Wireless system. Are you able to access your Voicemail if you call *86 when you are connected to a WiFi network?
AntonioC_VZW
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BUMP! for worldofjohnboy12 's answer
For me, I turn Wireless Data off most times as I like to save my data (not unlimited). I've noticed the same error when this condition is true. (I also had Wi-Fi calling disabled, FYI.)
Once I turn mobile data on, it works fine.
In experimenting, I turned Wi-Fi calling on and kept mobile data off. Rebooted my Pixel 2 XL and tried to listen to a voicemail, it sits at "Loading Voicemail" for a while and then says "Couldn't Load voicemail." As far as I can tell, it need mobile data turned on to use the "Visual Voicemail" features. If you have Data turned off, then you have to use the traditional phone method (non-visual).
This is the answer that fixed it for me!!!!!!!!!!
I missed it when I read through and had to figure it out independently.
Responding to bring attention to this answer.
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I had the same problem. When I turned the norton 360 to off, i was able to download the backlog of messages. Can verizon address this?
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Due to the age of this thread, it will be locked in order to keep discussions current.
If you have a similar question or issue we invite you to start a new thread on the topic.
Thanks for your understanding.
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Hello, Wadeluca. Thank you so much for your feedback. Help is here. Just to confirm, the Norton 360 you are referencing, is this a 3rd party application that you downloaded to the phone?
-Natasha
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