package access helper in htc
eric97229
Newbie

package access helper is draining my batter in HTC for second time...magically fixed itself after 3 weeks of draining battery in 3 hours.  now doing it again.  nobody seems to know how to fix it...verizon store and htc clueless.  any thoughts?  (yes popped battery out, yes did factory reset, yes bought new battery...none of these are the issue)

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Re: package access helper in htc
vzw_customer_support
Customer Service Rep

eric97229,


I definitely understand you need your batter to last longer than what it is right now, let's work on this! Use http://vz.to/1pGkBsA to determine if it's working as it should. Was the factory reset performed without Automatic Restore, meaning your phone is as new(content-wise)?

AdaS_VZW
Follow us on Twitter at @VZWSupport 

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