can you tell me the five digit model number of the device. it would be something like 2 letters followed by 3 numbers XT111. and are you charging with a wall charger... How old is the phone?
the NO ,, are you saying no that the charger is NOT the one that came with the phone?? If not the charger assigned to the phone may I ask what type the charger is so I may look it up to see if the trouble is from the charging device
no I don't think it is the cable and yes all my last 3 devices had the wall adapter with a USB cable.. but make sure the charger is 2.0 AMP Battery Charger and is marked Qi certified and marked with this logo by the Wireless Power Consortium: that is the most important because some are only 1,0 amp ..