my phone is not charging

[TARLAR45]

my phone is not charging what can I do to trouble shoot? Or do I just need a new phone?

[sprmankalel]

Go to a corporate Verizon store. Make sure to bring your phone AND the charger that you use.

[bearone21]

try the wall charger if you're using usb.

[vzw_customer_support]

Help is here to make sure your phone is charging properly, TARLAR45. Let's dig into this and get this working, What is the make and model of the phone? What happens when trying to charge? Any damage to the phone or charger?

DanielleR_VZW

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[s_westphal]

Brand new mtoo z force, 1 day old, wall charging