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my Samsung cell phone

Aurica
Miembro

Hi. I have problems with my Samsung cell phone. When my phone ring I can hear it, but when I want to reply or want talk with people, I can't hear nothing, absolutely nothing. What I need ti do???  PLEASE, can somebody help me? 

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Re: my Samsung cell phone

Ann154
Expert

Could your in-call volume be down all the way? Adjust the volume during a call and see if that helps.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: my Samsung cell phone

Community Manager
Community Manager

Thanks to the community for responding. I would suggest following Ann154's instructions. Have you tried resetting the phone? Do you have any problem when you call out? Do you have any other issues with the phone?^SP

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Re: my Samsung cell phone

Aurica
Miembro

Thank you very much for your prompt answer. Thank you!

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Re: my Samsung cell phone

Aurica
Miembro

Thank you for your message. In few days I will have other cell phone, because this still to be broke and I don't have idea what is the problem .  Smiley Happy

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