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locked out of phone by google
Airyelle
Newbie
‎08-30-2017 03:32 PM

My mother who is on my plan somehow reset her phone. Google will not let me in because my mother doesn't remember her password. I've tried all the reset google password options to no avail. Any suggestions are appreciated?

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Re: locked out of phone by google
Ann154
Community Leader
Community Leader
‎08-30-2017 03:42 PM

Which phone model is it?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: locked out of phone by google
smith6612
Community Leader
Community Leader
‎09-04-2017 01:13 PM

If the password to her Google account was reset, you must wait a day or two before attempting to unlock the phone using her Google sign-in.

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Re: locked out of phone by google
bearone21
Legend
‎09-04-2017 02:06 PM

did mom do the password recovery in google??

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