installed new update. lost all my texts
anthoniflesher44

So I updated my phone and I lost all my texts messages. How can I get them back? It happened about a week or so ago.

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Re: installed new update. lost all my texts
vzw_customer_support
Customer Service Rep
Oh no! We certainly want to try to get your text back, anthoniflesher44. Which make and model Android are you using? Are new messages saving to your phone since the update? You may be able to see your messages by logging into your mobile number at www.vzw.com/verizonmessages.

JenniferH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: installed new update. lost all my texts
bizzareone
Specialist - Level 1

If you do not have a backup of your device then they are gone. If you use Vzw cloud or icloud then just re sync with that cloud service.

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Re: installed new update. lost all my texts
vzw_customer_support
Customer Service Rep
Oh no! We certainly want to try to get your text back, anthoniflesher44. Which make and model Android are you using? Are new messages saving to your phone since the update? You may be able to see your messages by logging into your mobile number at www.vzw.com/verizonmessages.

JenniferH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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