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galaxy s5 fingerprint scan locked me out and i don't remember my alternate password. please help!

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My fingerprint wouldn't read and it locked me out.  Only gives me the option to enter my alternate password and I don't remember what it is.  How can I unlock it so I can remove my prints and start everything fresh??

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Re: galaxy s5 fingerprint scan locked me out and i don't remember my alternate password. please help!

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I apologize for the trouble. We will help you get through this. If you try the secondary password enough, then it should ask you for the gmail password. If you don't know the gmail passowrd, you will have to master reset.



BobbyN_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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