commando 4g
tlnmoore
Newbie

Help. My husbands phone has all power and rings when getting a call or any notifications but the screen is black. When powering on all it shows is a thin white line down it then it goes away. It there any way to fix this? Or does the phone have a warranty its Only 4 months old?

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Re: commando 4g
Ann154
Community Leader
Community Leader

There is usually a one year warranty on the phone after purchase. Can you tell if there is any physical damage to the screen?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: commando 4g
tlnmoore
Newbie

There isn't any physical damage you can see to to screen. And it was completely fine when he sat it down and plugged it in to charge. When he unplugged it is when it was black. So we did everything from taking the battery out and powering it off and on and nothing has worked:(

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Re: commando 4g
stef7
Master - Level 2

When you power up the device, does a verizon or manufacturer screen display at all?

Is this a Casio phone? Call Casio Support. Another possibility is to stop into a Corporate VZW store if one is near you and show someone.

As Ann stated, your device probably has a 1yr manufacturer warranty. If you paid with some credit cards (for example AMEX), you'd have even an additional year coverage.

It might require you to send the device in for the replacement.

Good luck.

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