can,t get rid of hdmi message,keeps popping up

[jaman1953]

My razr32 keeps coming up with an hdmi message and asking me what to do.took it to verizon store and they said phone is no good,might be a virus.ican't get rid of this message.they tried a restore,but no help.any thoughts?thanx

[JoeL_VZW]

Hello Jaman1953

The problem you have described is very irritating. I would be glad to look into this issue with you.

Do you have a HDMI cable to attach and remove to the device? If so please try that, then power the device off and remove and reinsert the Sim card. Does the error come back?

If the problem persists, please try a hard reset. Here's a link to the reset: http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=49625

Please let me know if this helps.

Thank you

JoeL_VZW

Please follow us on twitter @vzwsupport

[emadgein]

I'm having the same problem, Droid Razr 16. I have done a factory reset, pulled the sim, put it in safe mode and re-tested. I still have the same issue. I've seen this issue posted on other blogs and support sites as well. Is this a hardware issue, perhaps? I am trying to avoid a CLNR. Any bug fixes?