i got my phone turned on the other day and i downloaded backup assistance to it and then it asked for a password i didnt have it because the ones at the store set up the last backup assistance on my other phone, and now i have no contacts and when i go to back them up after i found a way to get them to backup assistance my phone is not backing them up to their, i dont even have the backup assistance button when you go to your contacts and push the menubutton its not even on their. can someone help me. its an lg ally
settings-->accounts and sync-->backup assistant. this is where you find it. there are sync settings and an option to change your pin. however, i suspect that to do this, you'll need your original pin, so i'd just go to a different store and ask for help.
Here are the steps for resetting your pin for backup assistant.
If the PIN is sent to the handset and is still receiving an "Invalid PIN" error, the account may be locked. If the PIN is still failing after waiting 15 minutes, submit a trouble ticket to the NRB to have the PIN reset.