Why is my screen still frozen?
Sillio1988
Newbie

The screen on my S4 is frozen and I can't use it to even unlock my phone or answer a call. Im unable to power off or restart phone. My only option has been to remove the battery. I've already done so 4 times and left the battery out for up to 30 minutes. I've also waited up to 10 minutes to turn the phone back on after inserting the battery. The screen is still frozen.

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Re: Display screen frozen not accessible to menus, apps, settings, etc.
vzw_customer_support
Customer Service Rep

Sillio1988, we are here to help with getting your screen back to normal and I appreciate you sharing all the steps you have attempted. I know how important it is to have a working device. Did you download any applications before the phone became frozen? Any physical or water damage?

 
GersonG_VZW
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