An Accepted Solution is available for this post. Jump to solution.
Why doesn't my computer recognize my phone after the update?
KPenn
Newbie
‎01-23-2017 03:50 PM

Since the most recent update, my computer no longer recognizes that I have photos on my phone.  How can I fix this?

Labels (1)
Labels
0 Likes
1 Solution

Correct answers
An Accepted Solution is available for this post. Jump to solution.
Re: Update
tikibar1
Community Leader
Community Leader
‎01-23-2017 03:53 PM

I'm assuming your phone updated to the Marshmallow OS?  If so, the default USB mode is now charging only.  Once you connect the phone and computer with the USB cable, pull down the phone's notification shade, tap where it says USB Charging, and change it to File Transfer.

View solution in original post

0 Likes
2 Replies
An Accepted Solution is available for this post. Jump to solution.
Re: Update
tikibar1
Community Leader
Community Leader
‎01-23-2017 03:53 PM

I'm assuming your phone updated to the Marshmallow OS?  If so, the default USB mode is now charging only.  Once you connect the phone and computer with the USB cable, pull down the phone's notification shade, tap where it says USB Charging, and change it to File Transfer.

0 Likes
An Accepted Solution is available for this post. Jump to solution.
Re: Update
vzw_customer_support
Customer Service Rep
‎01-25-2017 04:11 PM

I know how important it is for you to be able to view your photos where and when you need them, KPenn. What model Android phone do you have? What operating system is your computer? Was the phone or the computer updated?


JenniferH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes