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For about the last 8 weeks, I get random warning notifications that say
"Couldn't sign in" referring to my Verizon email account. No password
changes have been made, and subsequent emails come through later.
It seems like these warnings pop up randomly 3-4 times a day, as if
the phone were polling for email, encountering a problem, and then
posting the error. This is on a Droid Maxx which is less than a year
old, but worked fine until about late October /early November. There
may have been an Android version update around that time.
Anyone else seeing these problems,
Thanks...
Solved! Go to Correct Answer
Correct answers
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I did some research and determined that Verizon recently changed their defaults. Try these settings:
Incoming mail server (POP3): pop.verizon.net
Incoming Server Port Number: 995
Outgoing mail server (SMTP): smtp.verizon.net
Outgoing Server Port Number: 465
Make sure SSL encryption is enabled for the incoming and outgoing mail server.
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Have you tried deleting the account and re-adding it? If not, that will likely solve the issue.
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I tried doing as you suggested this afternoon. The error appeared about 2 hours
again after I re-created the account.
Any other suggestions?
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Hmm, I have a few more questions. I'm assuming that you are referring to an @verizon.net email account. Do you have any other email accounts (yahoo, gmail, etc) setup on your phone? If so, do you have the same issue with those?
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I have the same issue on both phones... Separate accounts... All other accounts work fine
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The errors continued overnight.
The only other email account tied to this phone is Gmail, and I have
no issues with it with respect to warnings, just the @Verizon.net
account.
The account was recreated with the default values for incoming pop3
server, incoming.verizon.net at port 110, and outgoing.verizon.net at
port 587.
These were the same values used since I got the phone 6+ months
ago.
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I've been having the same thing happen, for a couple of months. And I just upgraded to a new phone, so it happened on my old one too. If I open email app & click refresh, the notification goes away. If go to account settings & click sync, likewise the notification goes away. If I just wait til the email automatically syncs again... it goes away.
So, it seems the verizon verification system, burps every now & then.
Like everything, nothing will be done until it effects the masses.
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I did some research and determined that Verizon recently changed their defaults. Try these settings:
Incoming mail server (POP3): pop.verizon.net
Incoming Server Port Number: 995
Outgoing mail server (SMTP): smtp.verizon.net
Outgoing Server Port Number: 465
Make sure SSL encryption is enabled for the incoming and outgoing mail server.
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c_beute,
I understand your concern with your Verizon personal email address. It's important to have your access back, we can help. Normally, this is a matter of adjusting settings. You will find the information here http://vz.to/1CJSHP0.
AdaS_VZW
Follow us on Twitter at @VZWSupport
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After 36 hours without an error, I'm reasonably sure that the settings
changes did work, so thanks to Mikeg803 for identifying it.
My response to Verizon support is - why are the old default values
still there on your newest phones, and why do your store reps continue
to set up phones with the old values? Why hasn't Verizon pushed a
change through with a phone update to correct those values? That's
very disappointing.
Chris