Why are my text messages still going to my old device?
smimon570
Enthusiast - Level 1

Some calls and text messages are still going to my old gophone. Verizon says this is not possible, but it is happening. I called Verizon and I was told to power down the old phone for 24 hours and see if that works. It did not. I removed the sim from the old phone, messages are still not going to the new phone. Some calls are going to the old phone. So for now, I am carrying around two phones because I cannot miss any important texts or calls.

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Re: TEXT MESSAGES AND CALLS STILL GOING TO OLD PHONE.
nicholasbranson
Specialist - Level 1

You can check the status of your wireless number port at this site:

Transfer Your Phone Number - Switch to Verizon Wireless

Just enter your number in the blank and click on "Port Status." There may be some additional instructions for you there.

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Re: TEXT MESSAGES AND CALLS STILL GOING TO OLD PHONE.
Ann154
Community Leader
Community Leader

Turn off the old phone and call customer service at 1-800-922-0204 or *611 from the new phone. A portion of the port wasn't finished. They should be able to assist you in resetting the text message feature or forcing the port progress to complete.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: TEXT MESSAGES AND CALLS STILL GOING TO OLD PHONE.
nicholasbranson
Specialist - Level 1

You can check the status of your wireless number port at this site:

Transfer Your Phone Number - Switch to Verizon Wireless

Just enter your number in the blank and click on "Port Status." There may be some additional instructions for you there.

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Re: Why are my text messages still going to my old device?
Mystikl19
Enthusiast - Level 1

Welcome to the club. Texts are going to my old phone Wich does t even have a sim in it! I'm wigged out. I also have Verizon..

Re: Why are my text messages still going to my old device?
KH-OrnEsh
Moderator Emeritus
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